Grocery Store Availability Leaves Customers Dissatisfied, but Retailers are Unaware of the Severity of the Problem

January has been a month characterized by price cuts  but low prices are not the only factor eating into profits. At a time when competition is increasing, not only from the discounters, but from new players with optimized supply chains and leading distribution networks, meeting the demands of customer experience has become far harder. Limited…

Fresh: The Most Important Battlefield for Grocery Retail

A global survey of 4000 consumers reveals that shoppers are being left disappointed with the freshness of their grocery purchases.

Grocery retailers need to improve their pricing decisions

A global study of 750 grocery decision-makers reveals key challenges in meeting customer expectations. In our blog post, we take a closer look at pricing and how it is impacting customer experience in the grocery retail industry.

Avoid food waste! Consumers are likely to buy wonky fruit and veg

There has been a quiet revolution in the supermarket fruit and vegetable aisle.  After years of physical perfection, shoppers are becoming more comfortable with wonky fruit and veg. That is one of the discoveries of our global study of 750 grocery managers on the delivery of customer experience in the omnichannel world.

46% of grocery retailers are still basing replenishment decisions on ‘gut feeling’

A global study of 750 grocery decision-makers reveals key challenges in meeting customer expectations.

Grocery retailers struggling with speed of decisions as customer expectations rise

A global study of 750 grocery decision-makers reveals key challenges in meeting customer expectations.

Customer Experience in the Digital Age

IN Customer Experience — 10 August, 2016

The customer of the future expects a consistent Customer Experience. Digital intelligence is essential for retail businesses.

Machine Learning Is the Backbone of Next Generation Retail Applications

This is the third and final installment of our series on customer experience and how retailers can keep pace with customer decisions and deliver a true omnichannel customer experience.

Mind the Execution Gap

How retailers can keep pace with customer decisions and deliver a true omnichannel customer experience.

What customers want

Retail strategies have been reactive to customer expectation, but delivering the perfect shopping mission is eroding margins.